Refund policy

At Rafif, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to be fair and transparent:

• Return Window: Customers have the right to exchange or return a product within 14 days of the delivery date.

• Product Condition: To be eligible for a return or exchange, the item must be in its original condition, unused, and with all original brand tags attached.

• Shipping Fees for Returns:

  • Change of Mind: If the return is due to a personal preference (no manufacturing defect), the customer is responsible for all shipping costs.

  • Manufacturing Defect: If the product has a manufacturing defect, Rafif will bear all shipping costs for the return or exchange.

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How to Initiate a Return

To start a return or exchange process, please contact our customer support team:

Email: Rafifstoress@gmail.com

WhatsApp/Phone: [01550547326]